After-sales services

To satisfy you, our After Sales Department is implementing different solutions

• Phone support for service at +33.82.88.89.90 from 8 am to 5:30 pm on working days and a hotline support is provided 24 hours a day, 7 days a week (for customers with a contract).

• Requests for intervention must be in writing to sav@aunilec.fr or either by fax at +33.82.88.89.99.

• System of permanent and immediate link with the email boxes of our technicians enabling them to schedule their planning, troubleshooting interventions or other emergencies instantly.

• Programming a prior visit in agreement with the technical service for the familiarization with the equipment, risk assessment and the establishment of a prevention plan.

• Management of spare parts by CMMS software (OEM).

• UPS Parks all powers available to customers (troubleshooting).

• Adapted and certified tools for different types of work (calibration certificates of the equipment, PPE for each type of risk and conventional and certified clothing).

• Several equipped utility vehicules as well as a van.

• Individualized and customized reports for each intervention.