To satisfy you, our After Sales Department is implementing different solutions
• Phone support for service at +220.127.116.11.90 from 8 am to 5:30 pm on working days and a hotline support is provided 24 hours a day, 7 days a week (for customers with a contract).
• Requests for intervention must be in writing to firstname.lastname@example.org or either by fax at +18.104.22.168.99.
• System of permanent and immediate link with the email boxes of our technicians enabling them to schedule their planning, troubleshooting interventions or other emergencies instantly.
• Programming a prior visit in agreement with the technical service for the familiarization with the equipment, risk assessment and the establishment of a prevention plan.
• Management of spare parts by CMMS software (OEM).
• UPS Parks all powers available to customers (troubleshooting).
• Adapted and certified tools for different types of work (calibration certificates of the equipment, PPE for each type of risk and conventional and certified clothing).
• Several equipped utility vehicules as well as a van.
• Individualized and customized reports for each intervention.